EchoMe User Service Agreement

Last Updated: July 15, 2026

1. Agreement Overview

Welcome to EchoMe mobile application (hereinafter referred to as "this Application"). Prior to registering an account, logging in and using all functions of the Application, you shall fully read and agree to all clauses of this User Service Agreement. The Application prioritizes user information security and privacy protection as its core operating principle, and all user data processing activities shall be conducted in compliance with the four fundamental principles of lawfulness, necessity, fairness and good faith.

This Agreement defines the rights and obligations between the platform and users, specifies all operational standards governing the collection, use, storage, transmission and protection of your personal information, and fully sets forth all legal rights you enjoy regarding personal information protection.

This Application is only available for registration and use by adult users aged 18 or above. Individuals under the age of 18 are prohibited from registering accounts or accessing any functions of the Application.

2. Scope and Rules of Personal Information Collection

This Application strictly abides by applicable laws, regulations and the minimum necessary collection principle. We only collect user information to ensure stable application operation, optimize user experience and improve core product functions, and will never conduct excessive or unauthorized data collection. The categories of information collected are as follows:

  1. Basic account information: email addresses, self-defined nicknames, avatar photos, gender, date of birth, permanent residential location and other basic profile information voluntarily registered, edited and submitted by users;
  2. Device-related data: mobile device model, operating system version, unique device identifier, network IP address, device online status, system default language and other hardware and operational data of your device;
  3. Platform activity records: account login logs, in-app browsing history, content interaction records, friend connection data, in-app chat records, complaint reports, daily usage duration, function access frequency and other operational information;
  4. Payment transaction information: all paid services including membership subscription and virtual item purchases are processed through official and compliant Google Pay payment channels. The Application will never collect or store sensitive payment data such as bank card numbers or payment passwords.

Account Cancellation Entry: https://www.echome-chat.com

3. Standards for the Use of User Information

The platform warrants that all collected personal information shall only be used for the following legal purposes relevant to our services, and we will never embezzle or misuse user data beyond the necessary scope of services:

  1. Ensure stable operation of all core platform functions, continuously iterate and upgrade product features, and improve the overall user experience;
  2. Push personalized content and exclusive service recommendations tailored to your preferences based on your in-app activity records;
  3. Identify and block fraudulent acts, spam messages, unauthorized operations and other improper behaviors within the platform, safeguard account security for all users, and maintain normal platform operation order;
  4. Provide supporting after-sales services including online customer consultation, fault troubleshooting, function maintenance, feedback collection and issue resolution;
  5. Comply with domestic and overseas laws, regulatory provisions and industry compliance standards, and fulfill the platform’s legal operation obligations.

4. Restrictions on the Sharing of User Information

The platform strictly prohibits the sale, rental or transfer of any user personal information for commercial transactions. We may only share necessary user data under the following compliant and specific circumstances:

  1. Information sharing activities confirmed and explicitly authorized by the user personally;
  2. Transmission of necessary data to qualified third-party service providers (including cloud storage providers, data analytics agencies, message push service providers, etc.). All shared data shall only be used to support core functions of this Application, and partners are forbidden to repurpose such data for irrelevant businesses;
  3. Where required by explicit provisions of laws and regulations, or upon receipt of legal investigation documents or mandatory enforcement notices issued by judicial and regulatory authorities;
  4. Circumstances where information sharing is genuinely necessary to protect personal safety of users, account security, platform operation security and public safety;
  5. Major business restructuring events including corporate merger, acquisition, asset transfer or bankruptcy liquidation, provided that the data recipient signs a complete confidentiality agreement and undertakes equivalent privacy protection responsibilities.

5. Data Storage Standards and Security Protection System

The platform has built a multi-layer data security protection system. We adopt technical solutions and internal management mechanisms including encrypted data transmission, hierarchical access control, regular security inspections and firewall isolation to comprehensively protect users’ personal information and prevent security risks such as information leakage, tampering, loss and unauthorized access.

The platform only retains user data within the shortest reasonable period required to fulfill the purposes of collection and maintain normal application operation. Upon the expiration of the storage period, the platform will permanently delete or anonymize relevant data in accordance with legal requirements to eliminate residual data security risks.

6. Legal Rights of Users Relating to Personal Information

Users may independently exercise the following legal rights related to personal information via the in-app Settings page or official customer service channels:

  1. View, verify, modify and supplement all personal account information at any time;
  2. Submit requests for personal information deletion and initiate the account cancellation process;
  3. Revoke any prior authorization granted to the platform for processing personal information at any time;
  4. Request a copy of all your personal information, and raise inquiries, objections and complaints regarding the platform’s data processing rules.

Official Inquiry & Complaint Email: service@echome-chat.com

7. Rules for Minors’ Access and Information Protection

This Application is an adult-only social platform and does not provide services to minors, nor will we actively collect any personal information of minors.

If the platform accidentally collects minor-related information due to objective factors such as device identification errors or false age information submitted during registration, we will permanently delete all relevant data and suspend all access permissions of the corresponding account immediately upon verification.

Child Safety Standards: https://www.echome-chat.com/children-safety-policy.html

8. Explanation of Third-Party Supporting Services

This Application integrates third-party software development kits (SDKs), advertisement display components, data statistical tools, external webpage links and other third-party service modules. All third-party services are independently operated by their respective partners. Any data processing activities generated by your use of third-party services shall be governed by the privacy policies of such third parties, and the platform shall not bear any legal liability for third parties' data processing acts.

9. Agreement Revision and Notification Mechanism

The platform reserves the right to revise and supplement all clauses of this User Service Agreement in response to product version updates, business model adjustments and changes to domestic and overseas laws, regulations and regulatory policies. After the revision takes effect, updated contents will be announced to all users via in-app notifications and official public pages.

For material clause revisions that may affect users' core rights and interests, the platform will notify users of updated details in advance through pop-up reminders, in-app messages and bound email addresses to guarantee users' right to know.

10. Contact Information

If you have any questions, suggestions or complaints regarding the contents of this User Service Agreement or the platform's data processing rules, please contact us via the official channels below: service@echome-chat.com

Developer Name: City in the Clouds

Organization: KIONA MARIE CAMPBELL

Address: KIONA MARIE CAMPBELL 176 Lincoln St Welland - L3B 4M7 Canada (CA)